Refund policy

🛍️ Return & Refund Policy

1. Returns

We accept returns within 10 days of delivery. To be eligible for a return:

The item must be unused, unworn, and in its original condition
It must be in the original packaging
Proof of purchase (receipt or order number) is required

Certain items are non-returnable, including:

Gift cards
Downloadable/digital products
Personal care items (if opened)
Customized or personalized products

2. Refunds

Once we receive and inspect your return, we will notify you about the status.

If approved:

Your refund will be processed to your original payment method
It may take 5–10 business days for the refund to appear (depending on your bank/payment provider)

Partial refunds may be granted for:

Items not in original condition
Damaged or missing parts (not due to our error)
Returns made after the allowed period

3. Exchanges

We only replace items if they are:

Defective
Damaged

If you need an exchange, contact us at:

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect
Shipping costs are non-refundable
We recommend using a trackable shipping service

5. Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 10 days of delivery with:

Your order number
Photos of the item

We’ll resolve the issue quickly (replacement or refund)

6. Late or Missing Refunds

If you haven’t received your refund:

Check your bank account
Contact your credit card company
Contact your bank

If you still need help, email us at support@Goodzi.in

7. Contact Us

For any questions about returns or refunds:

📧 Email: support@Goodzi.in